Service Degradation on Connected Devices Real Speed tests in EU region. — ThousandEyes Incident Timeline & Status

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ThousandEyes Status

Service Degradation on Connected Devices Real Speed tests in EU region.

Started

Nov 5, 8:51 PM UTC

Resolved

Nov 5, 10:17 PM UTC

Duration

1 hr 25 min

Resolvedminor impactVendor link

Affected:Connected Devices (Formerly SamKnows)

Update timeline

ResolvedNov 5, 10:17 PM

This incident has been resolved.

MonitoringNov 5, 10:13 PM

A fix has been implemented and we are monitoring the results.

IdentifiedNov 5, 9:23 PM

Our Engineering Team has implemented a fix, and we are seeing signs of recovery. We are continuing to monitor.

InvestigatingNov 5, 8:51 PM

<b>Status</b> Our Engineering Team is actively working on a solution. <b>Customer impact</b> Starting on November 5th at around 11:30 UTC the Connected Devices Real Speed tests in EU region may not run the full two-step speed test.