This incident has been resolved.

A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.

Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.