Tavus Status
Some conversations are fail to start

Started

Resolved

Duration

14 minutes

Resolvedmajor impactVendor link

Update timeline

Resolved

Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.

Identified

We are working with Cartesia to restore service

Investigating

We have identified the issue. An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start. Only conversations configured to use Cartesia for TTS are affected. Cartesia is working on resolving this issue, and we're continuing to monitor. https://status.cartesia.ai/incidents/01KYQZ97RPSZBJRPEQGVGJANZP

Investigating

We are currently investigating the issue