Some conversations are fail to start
Started
Resolved
Duration
14 minutes
Affected:Conversational Video Interface
Update timeline
Resolved
Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.
Identified
We are working with Cartesia to restore service
Investigating
We have identified the issue. An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start. Only conversations configured to use Cartesia for TTS are affected. Cartesia is working on resolving this issue, and we're continuing to monitor. https://status.cartesia.ai/incidents/01KYQZ97RPSZBJRPEQGVGJANZP
Investigating
We are currently investigating the issue