Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE) — Sumo Logic Incident Timeline & Status

Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

Started

Oct 16, 12:44 PM UTC

Resolved

Oct 16, 2:37 PM UTC

Duration

1 hr 53 min

Resolvedminor impactVendor link

Update timeline

ResolvedOct 16, 2:37 PM

We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

IdentifiedOct 16, 2:04 PM

We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.

InvestigatingOct 16, 12:44 PM

We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.