Sumo Logic Status
Problem with Cloud SIEM Processing in Australia (AU)

Started

Resolved

Duration

1 hr 27 min

Resolvedminor impactVendor link

Update timeline

Resolved

We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Monitoring

We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.

Identified

We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.

Investigating

We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

Problem with Cloud SIEM Processing in Australia (AU) — Sumo Logic Incident Timeline & Status — DevHelm