SugarSync Status
Login / Access Degradation

Started

Resolved

Duration

2 days

ResolvedVendor link

Update timeline

Resolved

Thank you for your patience. Performance has now stabilized across the system. Our engineers will continue to monitor.

Monitoring

Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.

Monitoring

Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.

Monitoring

Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.

Monitoring

Our engineers are still monitoring system performance to ensure everything is operating normally.

Monitoring

Our engineers have put a fix into place and are monitoring the situation.

Investigating

We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.

Login / Access Degradation — SugarSync Incident Timeline & Status — DevHelm