Cisco Secure Access Service Status Status
[Cisco Secure Access] – VPN Posture Profile Configuration Issue – Global

Started

Resolved

Duration

21 hrs 58 min

Resolvedminor impactVendor link
Affected:Dashboard

Update timeline

Resolved

The issue affecting VPN posture profile editing experience in the Cisco Secure Access dashboard has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. <b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Monitoring

A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers. The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability. If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly. <b>We're Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Identified

We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard. Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally. Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated. We sincerely appreciate your patience and understanding. <b>We're Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.