Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update — Squarespace Incident Timeline & Status

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Squarespace Status

Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Started

Sep 18, 8:35 PM UTC

Ongoing

—

Duration

3 days

Identifiedmajor impactVendor link

Affected:Acuity Scheduling

Update timeline

IdentifiedSep 21, 7:25 PM

We are continuing to work on a fix for this issue.

IdentifiedSep 20, 4:57 PM

The issue has been identified and we are working on a fix.

InvestigatingSep 18, 8:46 PM

We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.

InvestigatingSep 18, 8:35 PM

Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.