RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors — Socure Incident Timeline & Status

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Socure Status

RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors

Started

Oct 15, 11:15 PM UTC

Resolved

Oct 15, 11:15 PM UTC

Duration

less than a minute

ResolvedVendor link

Affected:Address RiskScore Email RiskScore Global Watchlist Screening with Monitoring KYC Phone RiskScore Sigma Identity Fraud Sigma Synthetic Fraud Watchlist Plus Watchlist Premier Watchlist Standard

Update timeline

ResolvedOct 15, 11:15 PM

Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.