[SEV3] Observed ID+ WL transactions failures due to latency — Socure Incident Timeline & Status

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Socure Status

[SEV3] Observed ID+ WL transactions failures due to latency

Started

Aug 10, 3:40 PM UTC

Resolved

Aug 10, 4:02 PM UTC

Duration

22 minutes

Resolvedminor impactVendor link

Affected:Global Watchlist Screening with Monitoring Watchlist Plus Watchlist Premier

Update timeline

ResolvedAug 10, 4:02 PM

This incident has been resolved.

MonitoringAug 10, 3:52 PM

A fix has been implemented and we are monitoring the results.

IdentifiedAug 10, 3:40 PM

The issue has been identified and a fix is being implemented.

InvestigatingAug 10, 3:40 PM

We are investigating a slight degradation on the Watchlist product due to latency. Affecting both ID+ and RiskOS. The team is actively investigating this issue at this time.