[Sev3] Increased Latency with Sigma Fraud and Synthetic — Socure Incident Timeline & Status

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Socure Status

[Sev3] Increased Latency with Sigma Fraud and Synthetic

Started

Sep 16, 9:39 AM UTC

Resolved

Sep 16, 10:12 AM UTC

Duration

33 minutes

Resolvedminor impactVendor link

Affected:Sigma Identity Fraud Sigma Identity Fraud Sigma Synthetic Fraud Sigma Synthetic Fraud

Update timeline

ResolvedSep 16, 10:12 AM

The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services

MonitoringSep 16, 10:07 AM

We’re seeing an improvement in latency affecting some customers using our Fraud and Synthetic products. We’ll continue to monitor the situation closely.

IdentifiedSep 16, 9:39 AM

We are observing increased latency affecting some customers using our Fraud and Synthetic products. Our team is actively investigating the issue. API requests are completing successfully, and we are not observing any API failures at this time. We will provide further updates as more information becomes available.