RETROACTIVE: [SEV3] - Minimal 5xx errors in Production
Started
Resolved
Duration
less than a minute
ResolvedVendor link
Affected:Account IntelligenceAccount IntelligenceAddress RiskScoreAddress RiskScoreAlert ListAlert ListCNAMDecisionDecisionEmail RiskScoreEmail RiskScoreGraph IntelligenceGraph IntelligenceInternational Phone RiskScoreInternational PrefillInternational Verify (eKYC)KYCKYCNegative Positive ListNegative Positive ListPhone RiskScorePhone RiskScorePhone RiskScorePrefillPrefillSigma DeviceSigma DeviceSigma First-Party FraudSigma First-Party FraudSigma Identity FraudSigma Identity FraudSigma Synthetic FraudSigma Synthetic FraudSilent Network Authentication (SNA)Silent Network Authentication (SNA)Verify (eKYC)eCBSVeCBSV
Update timeline
Resolved
Between 8:30 AM and 2:00 PM EST, we observed an increase in 5xx error rates, which resulted in intermittent errors or failed requests for some customers. Overall impact was minimal, less than 0.01%. The error rate has since returned to normal. This issue is fully resolved at this time. We apologize for any disruption and appreciate your patience.