Service Degradation – Calling – AP-Southeast-1 — Sinch Incident Timeline & Status

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Sinch Status

Service Degradation – Calling – AP-Southeast-1

Started

Sep 22, 5:40 AM UTC

Resolved

Sep 22, 8:36 AM UTC

Duration

2 hrs 56 min

Resolvedcritical impactVendor link

Affected:Data Calling Phone Calling (PSTN)SIP Trunk Video Calling

Update timeline

ResolvedSep 22, 8:36 AM

This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

MonitoringSep 22, 8:15 AM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 22, 7:09 AM

We are continuing to investigate this issue.

InvestigatingSep 22, 5:40 AM

We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.