This incident has been resolved.

Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.

We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.

Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.