This incident has been resolved.

US region services have returned to normal operation as of 09:22 UTC. This incident stemmed from a region‑wide issue at our cloud infrastructure provider and caused intermittent errors and latency across multiple US services. Impact window: 06:48-09:22 UTC (2 hours 34 minutes). No data was lost. EU and CA regions were not affected. Thank you for your patience.

The issue persists. Our cloud infrastructure provider continues to experience a region-wide incident in their US‑East region. We are actively working with the provider to reduce impact.

We have identified that the sign‑in failures correlate with a regional incident at our cloud infrastructure provider in their US‑East region. Customers served from our US region may see "incorrect password" messages or slow/failed requests. Our EU and CA regions remain healthy.

We are investigating reports of sign‑in failures in our US region. The first errors began at approximately 06:48 UTC. EU and CA regions remain healthy. We'll share more as we learn. Next update within 30 minutes.