SendGrid Status
Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

Started

Resolved

Duration

7 hrs 25 min

Resolvedminor impactVendor link
Affected:Voice, Europe

Update timeline

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal — SendGrid Incident Timeline & Status — DevHelm