Salsify Status
Walmart Rich Media videos not appearing

Started

Ongoing

Duration

3 hrs 44 min

Investigatingminor impactVendor link
Affected:Walmart

Update timeline

Investigating

We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.

Walmart Rich Media videos not appearing — Salsify Incident Timeline & Status — DevHelm