All functionality has been restored

Database recovery in progress.

Database recovery in progress.

Database recovery in progress.

We are continuing to work on a fix for this issue.

Database recover still in progress.

Database recovery still in progress.

Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.

Our engineering team continues to work to resolve the issues and bring the site up.

Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.

On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.