This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Vendor applied a mitigation and we see errors go down. We are continuing to validate and monitor.

We’re working with our vendor to recover service. We suggest pausing voice calls for AI agents and temporarily routing inbound callers to a human queue or a callback message. Next update in 15 minutes.

Sip Connectivity issue due to an incident with one of our vendors impacting AI Voice Calls

We are currently investigating this issue.