We are no longer seeing errors from our transcription provider, and we are retrying the affected recordings so delayed transcripts, summaries, and scorecards will appear as those retries complete.

Our transcription provider, Deepgram, is rate-limiting requests. Live calls are not affected. Transcripts and post-call processing (call summaries, analysis and scorecards) are delayed for some calls. Affected recordings will be reprocessed once the issue is resolved. We are continuing to investigate and will post an update when we know more.