High request latency affecting frontend and API — Redash Incident Timeline & Status

High request latency affecting frontend and API

Started

Oct 29, 1:35 AM UTC

Resolved

Oct 29, 1:36 PM UTC

Duration

12 hrs

Resolvedmajor impactVendor link

Update timeline

ResolvedOct 29, 1:36 PM

This incident has been resolved.

MonitoringOct 29, 11:48 AM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 29, 1:42 AM

The issue has been identified and a fix is being implemented.

InvestigatingOct 29, 1:35 AM

Our request load balancer is experiencing high request latency. The team is investigating a fix.