Periodic increase in error rates on the transaction API — Ravelin Incident Timeline & Status

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Ravelin Status

Periodic increase in error rates on the transaction API

Started

Jul 9, 5:14 PM UTC

Resolved

Jul 9, 7:31 PM UTC

Duration

2 hrs 17 min

Resolvedminor impact

Update timeline

ResolvedJul 9, 7:31 PM

The incident has been resolved.

MonitoringJul 9, 5:42 PM

We have stopped returning 500s. We are monitoring the situation.

IdentifiedJul 9, 5:20 PM

We have identified the issue and have mitigations in place such that the api should no longer be returning errors. We are continuing to monitor and address the root cause.

InvestigatingJul 9, 4:32 PM

We are seeing a small number of errors periodically due to an issue in our aggregations service. We are currently investigating.