EU Platform 1: High Lag on Data Sync Service [IM-12841] — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

EU Platform 1: High Lag on Data Sync Service [IM-12841]

Started

Sep 1, 2:13 PM UTC

Resolved

Sep 2, 4:44 PM UTC

Duration

1 day

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)Vulnerability Management (VM)

Update timeline

ResolvedSep 2, 4:44 PM

This incident has been resolved.

MonitoringSep 1, 10:39 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 1, 4:44 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 1, 2:13 PM

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.