US Platform 3: Delay in data processing to the UI and via API (IM-12872) — Qualys, Inc. Incident Timeline & Status

Try DevHelm Uptime

Qualys, Inc. Status

US Platform 3: Delay in data processing to the UI and via API (IM-12872)

Started

Sep 16, 8:24 PM UTC

Resolved

Sep 18, 5:08 PM UTC

Duration

1 day

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)

Update timeline

ResolvedSep 18, 5:08 PM

This incident has been resolved.

MonitoringSep 18, 4:58 AM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 16, 11:39 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 16, 8:24 PM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.