IN Platform 1: Login Redirection Issue (IM-12843) — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

IN Platform 1: Login Redirection Issue (IM-12843)

Started

Sep 3, 4:07 PM UTC

Resolved

Sep 3, 10:14 PM UTC

Duration

6 hrs 7 min

Resolvedminor impactVendor link

Affected:AssetView (AV)CertView (CERT)Cloud Agent (CA)Connector Centralization Container Security (CS)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)VMDR Mobile

Update timeline

ResolvedSep 3, 10:14 PM

This incident has been resolved.

MonitoringSep 3, 8:11 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 3, 5:27 PM

The issue has been identified and a fix is being implemented.

IdentifiedSep 3, 5:27 PM

The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).

InvestigatingSep 3, 4:07 PM

Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans