US Platform 1: Performance Degradation for UAI/ETM (IM-12931) — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

US Platform 1: Performance Degradation for UAI/ETM (IM-12931)

Started

Oct 23, 5:39 AM UTC

Resolved

Oct 24, 5:51 AM UTC

Duration

1 day

Resolvedminor impactVendor link

Affected:AssetView (AV)Enterprise TruRisk Management (ETM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)

Update timeline

ResolvedOct 24, 5:51 AM

This incident has been resolved.

MonitoringOct 24, 12:56 AM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 23, 2:36 PM

We are continuing to work on a fix for this issue.

IdentifiedOct 23, 2:27 PM

We are continuing to work on a fix for this issue.

IdentifiedOct 23, 7:46 AM

The issue has been identified and a fix is being implemented.

InvestigatingOct 23, 5:39 AM

Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931