US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885] — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

Started

Sep 29, 4:39 AM UTC

Resolved

Oct 1, 1:36 AM UTC

Duration

1 day

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)

Update timeline

ResolvedOct 1, 1:36 AM

This incident has been resolved.

MonitoringSep 30, 9:20 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 30, 4:57 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 29, 8:06 PM

We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

InvestigatingSep 29, 4:39 AM

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.