EU Platform 2: High Portal-Indexing lag [IM-12919] — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

EU Platform 2: High Portal-Indexing lag [IM-12919]

Started

Oct 16, 5:11 AM UTC

Resolved

Oct 17, 7:49 PM UTC

Duration

1 day

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Policy Audit (PA)Vulnerability Management (VM)

Update timeline

ResolvedOct 17, 7:49 PM

This incident has been resolved.

MonitoringOct 17, 3:03 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 17, 1:35 AM

The issue has been identified and a fix is being implemented.

MonitoringOct 17, 1:08 AM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 16, 9:27 PM

We are currently investigating this issue.

MonitoringOct 16, 3:56 PM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 16, 5:11 AM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.