Qualys, Inc. Status
US Platform 1: Delay in Data Reflection in UI (IM-12844)

Started

Resolved

Duration

3 days

Resolvedminor impactVendor link
Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)Vulnerability Management (VM)

Update timeline

Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844

US Platform 1: Delay in Data Reflection in UI (IM-12844) — Qualys, Inc. Incident Timeline & Status — DevHelm