US Platform 1: VM Scan Processing Delays (IM-12959) — Qualys, Inc. Incident Timeline & Status

Try DevHelm Uptime

Qualys, Inc. Status

US Platform 1: VM Scan Processing Delays (IM-12959)

Started

Nov 3, 7:51 PM UTC

Resolved

Nov 6, 12:50 AM UTC

Duration

2 days

Resolvedminor impactVendor link

Affected:Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

ResolvedNov 6, 12:50 AM

This incident has been resolved.

MonitoringNov 4, 10:56 PM

Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

MonitoringNov 4, 4:28 PM

A fix has been implemented and we are monitoring the results.

IdentifiedNov 3, 11:59 PM

The issue has been identified and a fix is being implemented.

InvestigatingNov 3, 7:51 PM

The Qualys Cloud Operations team is currently investigating an issue causing delays in processing the scans. This is affecting both cloud agent and scanner scans. Further details will be provided as they become available. The ticket reference for this incident is IM-12959.