US Platform 1: UI logins failing( IM-12884)
Started
Resolved
Duration
3 hrs 57 min
Affected:AssetView (AV)CertView (CERT)Cloud Agent (CA)Connector CentralizationContainer Security (CS)Continuous Monitoring (CM)Custom Assessment and Remediation (CAR)Endpoint Detection and Response (EDR)Enterprise TruRisk Management (ETM)File Integrity Monitoring (FIM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Malware Detection (MD)Network Passive Sensor (PS)Out-of-Band Configuration Assessment (OCA)PCI Compliance (PCI)Patch Management (PM)Policy Audit (PA)Qualys Flow (QFLOW)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)Threat Protection (TP)Total CloudTotalAIUnified Dashboard (UD)VMDR MobileVMDR OTVulnerability Management (VM)Web Application Scanning (WAS)
Update timeline
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.