US Platform 2: Delay in Data Reflection in UI [IM-12944] — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

US Platform 2: Delay in Data Reflection in UI [IM-12944]

Started

Oct 27, 6:28 PM UTC

Resolved

Oct 30, 3:14 PM UTC

Duration

2 days

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Policy Audit (PA)Unified Dashboard (UD)

Update timeline

ResolvedOct 30, 3:14 PM

This incident has been resolved.

MonitoringOct 29, 10:15 PM

We are continuing to monitor for any further issues.

MonitoringOct 28, 5:49 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 28, 5:01 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 28, 5:32 AM

We are continuing to investigate this issue.

InvestigatingOct 27, 6:28 PM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12944