This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.

Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.