US Platform 1: Cloud Agent delay in data processing (IM-12901) — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

US Platform 1: Cloud Agent delay in data processing (IM-12901)

Started

Oct 7, 10:39 AM UTC

Resolved

Oct 10, 2:47 PM UTC

Duration

3 days

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Policy Audit (PA)Security Configuration Assessment (SCA)

Update timeline

ResolvedOct 10, 2:47 PM

This incident has been resolved.

MonitoringOct 9, 8:30 PM

Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

MonitoringOct 8, 10:11 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 7, 8:14 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 7, 10:53 AM

We are continuing to investigate this issue.

InvestigatingOct 7, 10:39 AM

Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment. Further updates will be shared as they become available. The ticket reference for this activity is IM-12901.