AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] — Qualys, Inc. Incident Timeline & Status

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Qualys, Inc. Status

AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]

Started

Sep 16, 7:39 AM UTC

Resolved

Sep 16, 7:55 AM UTC

Duration

16 minutes

Resolvedminor impactVendor link

Affected:Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

ResolvedSep 16, 7:55 AM

This incident has been resolved.

InvestigatingSep 16, 7:45 AM

We are continuing to investigate this issue.

InvestigatingSep 16, 7:39 AM

Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869