EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942] — Qualys, Inc. Incident Timeline & Status

Try DevHelm Uptime

Qualys, Inc. Status

EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]

Started

Oct 27, 6:06 PM UTC

Resolved

Oct 31, 2:08 AM UTC

Duration

3 days

Resolvedminor impactVendor link

Affected:AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

Update timeline

ResolvedOct 31, 2:08 AM

This incident has been resolved.

MonitoringOct 30, 10:06 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 30, 1:52 PM

We are continuing to work on a fix for this issue.

IdentifiedOct 29, 10:16 PM

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

IdentifiedOct 28, 11:16 AM

The issue has been identified and a fix is being implemented.

MonitoringOct 28, 10:50 AM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 27, 6:06 PM

Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.