Qualia - Official Status
Elevated Stewart errors when attempting to fetch Agent IDs

Started

Resolved

Duration

3 hrs 27 min

Resolvedminor impactVendor link

Update timeline

Resolved

This incident has been resolved.

Monitoring

We are continuing to monitor for any further issues.

Monitoring

We are seeing signs of recovery within the Stewart underwriter integration, and services are beginning to stabilize. Users should regain the ability to fetch Agent IDs and successfully issue or void policies and Closing Protection Letters (CPLs). Our team is closely monitoring the logs to ensure full system stability and will update the status page when we have confirmed resolution. Thank you for your patience.

Identified

Stewart has confirmed they are actively working on an internal system update to resolve the disruption. Our technical logs indicate sporadic connection success, but the integration has not fully stabilized yet. We are continuing to closely monitor their progress and will provide further updates as they become available.

Investigating

We are currently investigating an issue causing service disruptions within our Stewart integration. As a result, users may experience errors when attempting to fetch Agent IDs, which is currently blocking the ability to issue or void policies and Closing Protection Letters (CPLs). Our teams are actively working to identify a solution and will provide updates as soon as more information becomes available. Thank you for your patience.

Elevated Stewart errors when attempting to fetch Agent IDs — Qualia - Official Incident Timeline & Status — DevHelm