Started
Resolved
Duration
3 hrs 27 min
Update timeline
This incident has been resolved.
We are continuing to monitor for any further issues.
We are seeing signs of recovery within the Stewart underwriter integration, and services are beginning to stabilize. Users should regain the ability to fetch Agent IDs and successfully issue or void policies and Closing Protection Letters (CPLs). Our team is closely monitoring the logs to ensure full system stability and will update the status page when we have confirmed resolution. Thank you for your patience.
Stewart has confirmed they are actively working on an internal system update to resolve the disruption. Our technical logs indicate sporadic connection success, but the integration has not fully stabilized yet. We are continuing to closely monitor their progress and will provide further updates as they become available.
We are currently investigating an issue causing service disruptions within our Stewart integration. As a result, users may experience errors when attempting to fetch Agent IDs, which is currently blocking the ability to issue or void policies and Closing Protection Letters (CPLs). Our teams are actively working to identify a solution and will provide updates as soon as more information becomes available. Thank you for your patience.