During the incident, users experienced errors in the Conversations tool. Our engineering team has confirmed that our third-party vendor has restored normal functionality, this incident has been resolved.

Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.

Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.

Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.