Our team identified the cause and applied a fix, and the platform is now operating normally. This incident is resolved.

Our engineering team has identified the cause of intermittent errors affecting some customers when using areas of the platform including Custom Fields, Document Management, and File Access. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

We are aware of an ongoing issue affecting multiple areas of Procore, including Custom Fields, Document Management, File Access, and related tools. Customers using web, mobile or API may experience intermittent errors or failures when performing operations across various parts of the platform.