This incident has been resolved. Services are now functioning normally. We are continuing to investigate measures to reduce the risk of this occurring in the future. We apologise for any inconvenience caused.

We have identified the issue and implemented a fix. Active Rules are now running healthily and emails are sending as expected. We are monitoring the environment to confirm full recovery and will provide a further update in due course. We apologise for any inconvenience caused.

We are continuing to investigate this issue.

We are currently investigating reports of Active Rules not executing on schedule and delayed email notifications in our North America environment. Our team is actively working to identify the root cause. We will provide further updates as our investigation progresses. We apologize for any inconvenience this may cause.