Piano Software Status
[Composer] Access Check Errors (US and EU regions)

Started

Resolved

Duration

46 minutes

Resolvedminor impactVendor link

Update timeline

Resolved

This incident has been resolved.

Monitoring

This incident has been resolved. Access checks in Composer were affected between 06:45 and 07:39 UTC in the US region, and between 07:10 and 07:34 UTC in the EU region. Alongside the access check errors, a proportion of requests to the affected services also returned errors during the same periods. All affected functionality has been fully restored and no further errors have been observed.

Monitoring

Piano has identified an issue affecting access checks in Composer for users in the US and EU regions, which began at approximately 06:49 UTC. The underlying cause has been addressed and access checks have been fully restored. Our team will continue to monitor the situation closely and will provide a further update should any issues arise.

[Composer] Access Check Errors (US and EU regions) — Piano Software Incident Timeline & Status — DevHelm