[Piano Audience] SSL Certificate Errors Affecting Insight Access — Piano Software Incident Timeline & Status

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Piano Software Status

[Piano Audience] SSL Certificate Errors Affecting Insight Access

Started

Aug 15, 9:00 AM UTC

Resolved

Aug 15, 9:24 AM UTC

Duration

23 minutes

Resolvedminor impactVendor link

Affected:Piano Audience - Insight

Update timeline

ResolvedAug 15, 9:24 AM

This incident has been resolved.

MonitoringAug 15, 9:12 AM

We are continuing to monitor for any further issues.

MonitoringAug 15, 9:00 AM

Piano identified an issue affecting access to Piano Insight for some users. The certificate causing the errors has been renewed, and the fix has been verified internally. We are monitoring to confirm the issue is fully resolved and will share a further update shortly.