Phenom Status
Proactive Notification - Potential performance degradation with Integration Services due to Third party service.

Started

Resolved

Duration

21 hrs 50 min

Resolvedminor impactVendor link

Update timeline

Resolved

Phenom engineering team has monitored and validated that integrations for customers using the UKG ATS in the US Production environment are working as expected. Please log a support ticket if you continue to experience any issues.

Monitoring

Phenom engineering team has received a confirmation from the UKG team that the issue impacting the integrations is resolved. We are currently monitoring the integrations and are working on data synchronization between the 2 systems. We will keep you posted on the progress

Identified

Phenom Engineering team is actively working with the UKG team to identify the root cause and fix. UKG has escalated the issue internally and we will provide the next update as soon as we hear back. Appreciate your patience.

Identified

Phenom engineering team has identified an issue impacting the integrations in the Production environment of US customers using the UKG ATS. We are actively monitoring the integrations and have reached out to the UKG team. We will provide an update as we progress.