Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join — Pexip Service Incident Timeline & Status

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Pexip Service Status

Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join

Started

Nov 4, 6:10 AM UTC

Resolved

Nov 5, 8:22 AM UTC

Duration

1 day

Resolvedmajor impactVendor link

Affected:Calling

Update timeline

ResolvedNov 5, 8:22 AM

This incident has been resolved.

MonitoringNov 4, 6:56 AM

The issue has been identified and the outage mitigated. We will continue to monitor the performance of this location.

InvestigatingNov 4, 6:10 AM

We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints. The call failure issue has also been reported for some Zoom Guest Join calls routing via this location. More information will be provided in due course.