Unexpected disconnections for SIP calls over TCP — Pexip Service Incident Timeline & Status

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Pexip Service Status

Unexpected disconnections for SIP calls over TCP

Started

Oct 29, 4:35 PM UTC

Resolved

Oct 29, 6:20 PM UTC

Duration

1 hr 45 min

Resolvedminor impactVendor link

Affected:Connect for Google Meet Meetings Connect for Microsoft Teams Meetings Virtual Meeting Room (VMR) Service

Update timeline

ResolvedOct 29, 6:20 PM

This incident has been resolved.

MonitoringOct 29, 4:48 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 29, 4:35 PM

We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.