Some Customers Unable to Connect to Pendo MCP — Pendo Incident Timeline & Status

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Pendo Status

Some Customers Unable to Connect to Pendo MCP

Started

Oct 1, 8:49 PM UTC

Resolved

Oct 2, 9:19 AM UTC

Duration

12 hrs 29 min

Resolvedminor impactVendor link

Affected:MCP MCP

Update timeline

ResolvedOct 2, 9:19 AM

This incident has been resolved.

InvestigatingOct 1, 9:56 PM

We are continuing to investigate the cause of this disruption.

InvestigatingOct 1, 8:49 PM

Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.