Latency issue in US region impacting login, guide delivery and event data processing — Pendo Incident Timeline & Status

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Pendo Status

Latency issue in US region impacting login, guide delivery and event data processing

Started

Sep 14, 4:14 PM UTC

Resolved

Sep 14, 8:05 PM UTC

Duration

3 hrs 50 min

Resolvedmajor impactVendor link

Affected:Analytics - Data Processing Guide Deliverability Mobile Analytics Mobile Guides Pendo UI

Update timeline

ResolvedSep 14, 8:05 PM

This incident has been resolved.

MonitoringSep 14, 4:22 PM

Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.

MonitoringSep 14, 4:18 PM

We are continuing to monitor for any further issues.

MonitoringSep 14, 4:14 PM

We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.