Service has been restored for all users as of 2:20 PM ET and we've completed our active monitoring period to ensure not other issues were present. Please reach out to Pearl Support if you experience any difficulty accessing the Pearl platform. We apologize for any inconvenience this has caused and appreciate your understanding.

As of 2:20 PM ET we have brought up a new pool of API servers. System reports show that this has been effective at resolving the partial outage. We are continuing to monitor to ensure all services are restored for all customers and remain available.

As of 1:54 PM ET the API server pool has returned to its degraded state. A new pool of servers is being instantiated to replace the faulty ones. Updates will be posted as progress is made.

As of 12:46 PM ET the API servers are now load balancing correctly. We are monitoring to ensure resolution.

As of 12:36 PM ET we've isolated the issue to our API server pool, where distribution of load is not occurring properly. We're working to restore proper functionality.

As of 12:25 ET some customers are experiencing the following errors when trying to access the Pearl platform. - "502 Bad Gateway" message - "500 Internal Server Error" message - Slow page loading We are actively investigating this issue and are working to a quick resolution. Updates on our progress will be posted on our status page (https://pearl.statuspage.io/). Thank you for your patience.