Delayed Alibaba cloud ingestion for all customers
Started
Resolved
Duration
4 hrs 55 min
ResolvedVendor link
Affected:Americas - Canada - app.ca.prismacloud.ioAmericas - US - app.gov.prismacloud.ioAmericas - US - app.prismacloud.ioAmericas - US - app2.prismacloud.ioAmericas - US - app3.prismacloud.ioAmericas - US - app4.prismacloud.ioAsia Pacific - Australia - app.anz.prismacloud.ioAsia Pacific - India - app.ind.prismacloud.ioAsia Pacific - Indonesia - app.id.prismacloud.ioAsia Pacific - Japan - app.jp.prismacloud.ioAsia Pacific - Singapore - app.sg.prismacloud.ioChina - app.prismacloud.cnEurope - app.eu.prismacloud.ioEurope - app2.eu.prismacloud.ioFrance - FR - app.fr.prismacloud.ioUnited Kingdom - UK - app.uk.prismacloud.io
Update timeline
Resolved
The services are restored in all the stacks.
Identified
Services have been restored across app, app2, app3, and app4. Restoration of the remaining stacks is currently in progress.
Identified
We are experiencing delayed Alibaba cloud ingestion across all the stacks. We have identified the issue and a fix is being rolled out.