Service Degradation: Cloud NGFW Management Console. — Palo Alto Networks Cloud Services Incident Timeline & Status

Try DevHelm Uptime

Palo Alto Networks Cloud Services Status

Service Degradation: Cloud NGFW Management Console.

Started

Aug 19, 3:10 PM UTC

Resolved

Aug 19, 10:02 PM UTC

Duration

6 hrs 52 min

ResolvedVendor link

Affected:N.Virginia (us-east-1)

Update timeline

ResolvedAug 19, 10:02 PM

The login service degradation on the Cloud NGFW Management Console has been fully resolved. All services are operating normally.

MonitoringAug 19, 10:02 PM

We are continuing to monitor for any further issues.

MonitoringAug 19, 5:36 PM

Service Degradation has been mitigated. We will continue to monitor service health. Next Update: 08:00 PM UTC, 19th Aug 2026

MonitoringAug 19, 5:35 PM

Service Degradation has been mitigated. We will continue to monitor service health.

InvestigatingAug 19, 3:10 PM

We are investigating login service degradation on the Cloud NGFW Management Console. Note: Data plane traffic and security enforcement are not impacted by this event. Current Status: Engineers are currently investigating the issue. Next Update: 06:00 PM UTC, 19th Aug 2026